Smartcards – activation, ordering and deletion

Activating a Smartcard

Once a user has registered their Smartcard, the system administrator must activate it.

  1. Select the Users tab
  2. Click the Smartcards link

The Registered Smartcards screen opens

  1. Check the tick box next to the relevant user in the Registered tab
  2. Click Activate

The next screen will display details of the Smartcard you're about to activate

  1. Click Activate

The Signing screen opens

  1. Check the details and click Sign and Submit
  2. Enter your PIN and click OK to confirm the action

Ordering a replacement Smartcard

  1. Select the Users tab
  2. Select the group the service user is attached to

The next screen displays existing service users

  1. Place a tick beside the user who the replacement card is for
  2. Click Amend

The Amend Service User screen is displayed

  1. Tick the Order Replacement Card box and complete all fields
  2. Click Save

The Signing screen opens

  1. Check the details and click Sign and Submit
  2. Enter your PIN and click OK to confirm the action

Deleting a non-registered Smartcard

  1. Select the Non Registered tab
  2. Check the tick box beside the service user's name
  3. Click Delete

The next screen will display the service user's details

  1. Click Delete

The Signing screen opens

  1. Check the details and click Sign and Submit
  2. Enter your PIN and click OK to confirm the action