View Payment

Once a payment has been sent to the bank there are various checks made before a decision is made. Within this short period of time, the payments are displayed in the Payments List. Once a decision has been made, the payments will be found in one of three tabs in the Bank Box.

The three tabs are:

• Actioned - Payments have been successfully created and payment details appear within the Actioned tab
• Deferred - Most payment types can be post dated for 90 days and once successfully sent to the bank will appear in the Deferred box. These payments can be cancelled up to 6pm on the previous business day if you have the correct permissions
• Rejected - Any payment that has been rejected because of insufficient funds, incorrect beneficiary sort code etc., will appear in the Rejected tab. An email is sent to those involved with the authorisation process and the primary contact, to advise that a payment has rejected. Click on the ID to view the reason for the rejection