Cancelling payments

Only payments with CRT, BTC, AUT or DEF status can be cancelled.
If the payment has been batched, the batch will have to be cancelled first.

To cancel a payment with the status of CRT

  1. Select the Payments tab

The Payments List page will open

  1. Click on the ID
  2. Select Cancel
  3. Click Yes

To cancel a payment with the status of BTC

  1. Select the Payments tab

The Payments List page will open

  1. Click Process Payments
  2. Select the Authorisation Box
  3. Click Cancel for the batch you want to cancel
  4. Click Payment List
  5. Either check the payment you want to cancel or click the ID
  6. Click Cancel
  7. Click OK

To cancel a payment with the status of AUT

  1. Select the Payments tab

The Payments List page will open

  1. Click Process Payments
  2. Select the Outbox tab
  3. Click on the payment batch you want to unbatch
  4. Click Cancel
  5. Sign payment with PIN
  6. Click Payment List
  7. Either check the payment you want to cancel or click the ID
  8. Click Cancel
  9. Click Yes