Reset Token Service User
If a token service user has had five failed attempts at their PIN, they will not be able to logon to Corporate Online. You can reset the user to allow access again.
- Select the Users tab
- Click the Service Users link
The Service Users screen opens
- Select the user group the user is attached to from the User Group drop-down list
- Click Select
- Select the Token Users tab
- Check the tick box next to the name of the user whose token requires reset
- Click Reset
The Signing screen opens
- Check the details and click Sign and Submit
- Enter your PIN and click OK to confirm the action